The League of Hospitality Heros, (disguised as Coffee Servers)

I’m a firm believer that a church, (after all, it’s “God’s House”) should be the “friendliest place in the world”, a five star welcoming venue. To accomplish this, a church needs to recruit and train the TYPE B personalities in the membership. Type B’s are individuals who do not get stressed easily, are patient, non-aggressive, laid back and hold a relaxed, creative, imaginative, artistic, and friendly approach to life.

Admit it, after reading that definition, we would either all like to be TYPE B’s, marry a TYPE B, or work for a TYPE B. Even though we are all fearfully and wonderfully made (Psalm 139:14),
each of us have gifts that are best suited for certain work, so let me challenge you to find the Type B’s in your church for SERVING COFFEE on Sunday mornings.

Serving Coffee? Sound like a waste of good talent just to poor coffee? NO! Because it’s not about the coffee, it’s about the “serving” of the coffee. It’s about the smile, the welcome, the
“patient, non-aggressive, laid back, friendly approach to life”. (refer to paragraph 1). It’s the coffee server who goes beyond “regular or decaf? “It’s about the coffee server who morphs into Super Cordial-Man. Instead of “cream or sugar”, they engage in warm conversation: “Hey, have we met before, I’m Bev?”, “Is this your first time here, well let me buy you a cup.”, Our Fall Festival is next Saturday, would your family like to join us for the Bar-b-que?”.

This type of genuine relaxed exchange provides HUGE (super hero HUGE) benefits to the first time visitor. It immediately allows them the opportunity to respond to the server (or not), ask questions, introduce his family, or if nothing else; get coffee. Whatever the outcome of the exchange is, the residual effect is that they perceive that they have been welcomed by someone “in the know” or “part of the team” and they know they are welcome in this place. It is often a primary part of the visitor’s decision on whether or not there will be a second visit.

After pinpointing and recruiting these Type B’s, explain to them why they were chosen, because of their naturally friendly approach. They won’t really need much “training”, but rather “coaching”. Coach them to look for and address people they don’t know, with words of welcome and questions that require more than a yes or no answer. Coach them to know a tidbit of what is happening at the church so they can invite the visitor to attend. Train them to greet and serve the regular membership but pull out their Super Power Hospitality gifts for the guests. When mild mannered coffee servers transform into Welcome Wagon Wannabees; they will be on the front lines to see what God can do with people who enter with open hearts and minds.

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Bev Manson

Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”



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