Type B Coffee Server: “Decaf, really? What a perfectly good waste of water.”

I’m a firm believer that a church, (after all, it’s “God’s House”) should be the “friendliest place in the world”,
a five star welcoming venue. To accomplish this, a church needs to recruit and train the TYPE B personalities
in the membership. Type B’s are individuals who do not get stressed easily, are patient, non-aggressive, laid
back and hold a relaxed, creative, imaginative, artistic, and friendly approach to life.

Admit it, after reading that definition, we would either all like to be TYPE B’s, marry a TYPE B,
or work for a TYPE B. Even though we are all fearfully and wonderfully made (Psalm 139:14),
each of us have gifts that are best suited for certain work, so let me challenge you to find the
Type B’s in your church for SERVING COFFEE on Sunday mornings.

Serving Coffee? Sound like a waste of good talent just to poor coffee? NO! Because it’s not
about the coffee, it’s about the “serving” of the coffee. It’s about the smile, the welcome, the
“patient, non-aggressive, laid back, friendly approach to life”. (refer to paragraph 1). It’s the
coffee server who goes beyond “regular or decaf? “It’s about the coffee server who sweats
friendliness and can’t contain their welcoming abilities. Instead of “cream or sugar?”, they
engage in warm conversation: “Hey, have we met before, if we have, don’t tell me”, “Is this your first time here,
well let me buy you a cup, and the coffee for it.”, Our Fall Festival is next Saturday, would your family like to
join us for the bar-b-que?”.

This type of genuine relaxed exchange provides HUGE benefits to the first time visitor. The relaxed
low stress personality of the TYPE B person transmits thru the air to the visitor.
It immediately allows them the opportunity to respond to the TYPE B server (or not),
ask questions, introduce his family, or if nothing else; get coffee. I once heard a coffee server
say “Decaf? Really. What a perfectly good waste of water”. Everyone laughed. Visitor is now
an active church member.

Whatever the outcome of the welcoming exchange, the residual effect is that the first time visitor
perceives that they have been welcomed by someone “in the know” or “part of the team” and
they know they are welcome in this place.

Most importantly, it is often a primary part of the visitor’s decision on whether or not there will be a second visit.

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Bev Manson
Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”

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