If you must, you can call me a SWEET TATER.

My friend, Pastor Trent Dollyhigh is not afraid to speak plainly to his congregation. He’s very articulate when he says “There is a place for everyone to serve at this church. I’m always open to suggestions and new ideas. I respect your opinions and appreciate your feedback.  BUT, don’t come to me complaining about the way other people are doing their service, or with an idea that you’re are not willing to orchestrate or to point out a problem that you’re not also bringing a solution to. We are all “Taters”.”

This TATER analogy has been used often, and expanded on so that it’s probably not even close to the original. To my knowledge it’s so widely used, the original author is unknown. Each time I hear this, I think, “I really want to be a SWEET TATER!”

I was searching for a way to present a method to identify the strong personalities on your hospitality team, and “Spuddenly” I had an idea!  Can you identify your TATERS from the discription below, then work to guide them into becoming “SWEET TATERS”?

  • Dick: The DIC TATER is very bossy, volunteers to run everything, likes to be in charge and have things done his way.  James 4:6 “God opposes the proud but shows favor to the humble”.
  • Spec: The SPEC TATER is never motivated to participate, even when they are present.  They’ll talk to others, if approached but will not contribute even anonymously. Romans 12:6 “Since we have gifts that differ according to the grace given to us, each of us is to exercise them accordingly, if prophecy, according to the proportion of his faith…”
  • Comment: The COMMEN TATER shows great promise in finding fault with the work and service of others. Ephesians 4:29 “Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their needs, that it may benefit those who listen.
  • Aggie: The AGI TATER finds self promotion is making a big deal out of things that aren’t; and worse; asking others to agree with them. Their negativity is not apparent to them, nor how it affects others. 1 Peter 2:0 “Therefore, rid yourselves of all malice and all deceit, hypocrisy, envy and slander of every kind.”
  • Hezzi: The HESI TATER means well, but just never seems to get anything done. They think about it, pray about it, talk about it, then talk about how they’ve been thinking and praying about it. They just never seem to get beyond that and even hesitates at accepting God’s will. James 1:22 “Do not merely listen to the word, and so deceive yourselves. Do what it says.
  • Emma: The EMMA TATER wants us to be what the other churches are, not what God has sanctioned us to be. Imitation is a sincere form of flattery, but God created each of us uniquely, and thus we have churches that can cater to the way people worship.  We need not imitate what is popular now, but the blessings God has given us to serve others according to HIS will.  1Peter 2:5” you also, as living stone, are being built up as a spiritual house for the holy priesthood, to offer up spiritual sacrifices acceptable to God through Jesus Christ.
  • Sweet: The SWEET TATER are those who love others and do what they say they will. They are always prepared to stop whatever they are doing and lend a helping hand. They bring real sunshine into the lives of others. They are sweet, just like they are, nothing needed to be added.

With just a little guidance and hand holding, may we become FACILI TATERS of the tools (gifts) God has given us to help each other grow.

Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson
Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”
 

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Paul the Apostle and Mr. PotatoHead tell us the importance of using ALL the parts of the body.

The Challenge: Recruiting Volunteers for serving in all areas of the church.
The Scripture: 1 Corinthians 12:20 – 26.
The Point: Believers all belong to a greater unit; the body of Christ. We all have been given spiritual gifts.We are to all lend our gifts to the Church, so that together we can carry the load of ministry. One should never feel insignificant, God wants you to exercise the gifts he has given you to do the work of the Church.
The Analogy: Paul used the human body and it’s parts to describe the body of the church, and the human parts it takes to do the work. In a letter to the people of Corinth, he stresses how each part of the body is important and that it works with the other to be effective.  To paraphrase:

  • The eye can not say to the hand “I have no need of you, or again the head to the feet “I have no need of you”. On the contrary, it is much truer that the members of the body which seem to be weaker are necessary and those members of the body which we deem less honorable, on these we bestow more abundant honor…so that there may be no division in the body but that the members may have the same care for one another.

I recently heard Pastor Trent Dollyhigh (Lanier Hills Church-North Campus; Gainesville GA) use this scripture and Paul’s analogy to recruit volunteers to serve in the church.  His bottom line point was that we, as members of the Church should not think that because we can’t sing well enough to be in the choir, or are not educated enough to teach a Bible Study, that there is not a place for us. In fact, he stressed that the Executive Pastor or the Finance Chairman is no more important than the Door Greeter or the Nursery worker.  ALL are needed… to work together…and none can be effective without the other.

To illustrate not only how the parts of the body work together in the church and in humans, he used Mr PotatoHead as a visual aid. How easy it was to see that without all the parts, he was just a potato.  But when the eyes were added, he still was not 100%  effective because there were no hands to carry the load.  The ears were added, but without the feet, he could not “go out”.  When all of the body parts were “Recruited”, they formed a whole, and the whole could be a 100% functioning body.

Thank you God for gifting me to be a part of a whole, Thank you Paul for explaining how my small part is just as important as other parts, Thank you Trent for your simplistic visual that reminded me that I’m a part of something larger, and Thank you Mr Potato Head for allowing us to see you stripped, bare and vulnerable before we saw you as the whole.  Don’t we all feel like that sometimes?

Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson
Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”
 

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5 minute – Crash Course in “Hospitality”

100% of the time, before the message has been given, before the songs have been sung, your visitors have already formed an opinion of your church based on their first impressions. These first impressions are acquired within the first 10 minutes from the parking lot to the worship center. This is called the 10-minute Principle, and it’s important. (check out “First Impressions, Creating WOW Experience in your Church, by Mark L Waltz, a great book about the importance of the first impression).

Train your Front-Line Hospitality Team to be proactive and use every second of this 10 minutes to make a great first impression. Remember, First Impressions Last. There are lots of particulars that your church needs to put into place for creating great first impressions, but in a pinch, start here:

Five minute-Crash Course in “Hospitality”
For Greeters, Ushers, Coffee Servers, Information Hosts, Parking Lot Team and Nursery/Preschool/Children’s Department Volunteers and anyone else who comes in contact with Visitors).

  • 1. Don’t ASSUME you know why someone is visiting. (Not everyone crosses the threshold as a “last resort for answers to their problems”.) Smile and welcome them and let God take it from there.
  • 2. Keep an open body stance, this creates interest. Crossing your arms communicates that you want to put a barrier between yourself and them, keeping your hands in your pockets communicates that you are slightly ambivalent to their needs.
  • 3. Don’t stand too close. About two feet of space creates a fair sense of safety, but honors their boundaries.
  • 4. When you are “on duty”, DO NOT gather with other team members appearing to exclude others. Look for those who are looking for someone “in charge” (that’s you!).
  • 5. Be sensitive to those who want to remain invisible or anonymous. They are just checking your church out. You don’t want it to be the wrong church for the wrong reasons.
  • 6. Don’t be a know-it-all, using a bunch of churchy language, making them feel unworthy or illiterate in the ways of church. Speak with them as if you were welcoming family to your home.

Seems simple, right?  I think so too.  These are all the things I would do naturally, but believe it or not; this is not “common sense”.  Not everyone is gifted with the ability to be welcoming to strangers, and feel awkward or ill equipped to do so.  Though this is a simple starting point, it is a starting point.  Add to this list the other components that are important to your church and you.  As a ministry leader, make it your priority to share the 10 minute principle of First Impressions with your team so that they understand that they are NOT just holding a door or handing out a bulletin, THEY ARE THE MAKE OR BREAK opportunity for a 2nd visit!
 
Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson
Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”
 

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Emotional Intelligence, who knew? Leverage it for Ministry…

When I got my new car, it came with a free trial of SiriusXM radio, and I’ve discovered NPR (National Public Radio). Today I heard Rick Perlstein talk about his new book, The Invisible Bridge which about Nixon and Reagan and “emotional intelligence“. Perlstein said “[Reagan] could take the temperature of an audience. This extraordinary gift of emotional intelligence, was to understand people’s deeper longings [at a level deeper than politics.”].

Emotional intelligence refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. This got me thinking…

What if ministry leaders all possessed a high EIQ? Could we “perceive” a person’s real reason for returning to church and look beyond the verbal explanation of “I just moved to the area”?  Could we evaluate the emotions of loneliness, desperation, or feelings of unworthiness without them being vocalized?

Do your front-line Door Greeters and Hospitality Team possess any of the Four Branches of Emotional Intelligence?

  • 1. The ability to accurately perceive emotions, understanding nonverbal signals such as body language and facial expressions. (Question for you: Can your Door Greeters read body language and identify the lone visitor who is scared to come through the door or is unsure if he is welcome here?
  • 2. The ability to use emotions to promote thinking. Emotions allow us to pay attention and react to what we perceive. (Question for you:  Do the Ushers pay attention to the fact that the visitor does NOT want to be ushered to the front row, but is more comfortable hidden in the back row?)
  • 3. The ability to understand emotions.  The emotions we perceive can mean all kinds of different things.  (Question for you: If a coffee drinker grimaces with the first sip, does your coffee server interpret this as being bad-tasting coffee, or could it mean that the drinker just had a root canal yesterday, and his mouth is sore?)
  • 4. The ability to manage emotions: Responding appropriately to what is perceived. (Question for you: The single mother of three enters the church disheveled, uncomfortable and dressed slightly inappropriately for your worship style . Do YOU respond enthusiastically with help, possibly bringing attention to her, ignore her so as to not embarrass her, or meet her in the middle; possibly protecting her from stares or unwelcoming sentiments from others at the church?

I believe that God gave some of us high EIQ (door greeters, coffee servers, Information Desk Volunteers, Ushers, Parking Lot attendants) so that we can use our faith to fill our minds with Godly thoughts and discern the truth behind what we see.  This equips us to be an instrument in carrying out God’s plans.

Remind your front line volunteers that they are important and have been sent to make a difference.  “Then I heard the voice of the Lord saying, “Whom shall I send? And who will go for us?” And I said, “Here am I. Send me!”

Pray today that God will provide a scenario where EIQ might be a primary factor in a visitor’s decision on whether or not there will be a second visit.  Make a difference, “Here am I. Send me!”
Amen

Blessings,
Bev Manson
Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”
 

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The League of Hospitality Heros, (disguised as Coffee Servers)

I’m a firm believer that a church, (after all, it’s “God’s House”) should be the “friendliest place in the world”, a five star welcoming venue. To accomplish this, a church needs to recruit and train the TYPE B personalities in the membership. Type B’s are individuals who do not get stressed easily, are patient, non-aggressive, laid back and hold a relaxed, creative, imaginative, artistic, and friendly approach to life.

Admit it, after reading that definition, we would either all like to be TYPE B’s, marry a TYPE B, or work for a TYPE B. Even though we are all fearfully and wonderfully made (Psalm 139:14),
each of us have gifts that are best suited for certain work, so let me challenge you to find the Type B’s in your church for SERVING COFFEE on Sunday mornings.

Serving Coffee? Sound like a waste of good talent just to poor coffee? NO! Because it’s not about the coffee, it’s about the “serving” of the coffee. It’s about the smile, the welcome, the
“patient, non-aggressive, laid back, friendly approach to life”. (refer to paragraph 1). It’s the coffee server who goes beyond “regular or decaf? “It’s about the coffee server who morphs into Super Cordial-Man. Instead of “cream or sugar”, they engage in warm conversation: “Hey, have we met before, I’m Bev?”, “Is this your first time here, well let me buy you a cup.”, Our Fall Festival is next Saturday, would your family like to join us for the Bar-b-que?”.

This type of genuine relaxed exchange provides HUGE (super hero HUGE) benefits to the first time visitor. It immediately allows them the opportunity to respond to the server (or not), ask questions, introduce his family, or if nothing else; get coffee. Whatever the outcome of the exchange is, the residual effect is that they perceive that they have been welcomed by someone “in the know” or “part of the team” and they know they are welcome in this place. It is often a primary part of the visitor’s decision on whether or not there will be a second visit.

After pinpointing and recruiting these Type B’s, explain to them why they were chosen, because of their naturally friendly approach. They won’t really need much “training”, but rather “coaching”. Coach them to look for and address people they don’t know, with words of welcome and questions that require more than a yes or no answer. Coach them to know a tidbit of what is happening at the church so they can invite the visitor to attend. Train them to greet and serve the regular membership but pull out their Super Power Hospitality gifts for the guests. When mild mannered coffee servers transform into Welcome Wagon Wannabees; they will be on the front lines to see what God can do with people who enter with open hearts and minds.

Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson

Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”

 
 

 

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It’s Not About the Coffee!

Every church I’ve ever visited or been a member of offers coffee before worship services. Coffee is the universal “warm greeting” that doubles as the “wake me up” stimulant, needed by so many to get the morning started. The aroma of brewing coffee saturates the environment with a sense of home, and just holding a cup of coffee gives idle hands something to do, and even creates an invisible protective barrier for those who do not want to converse or be approached. That’s a lot of responsibility for a little cup of coffee.

But whether your church has a stainless steel 100 cup coffee urn in the hallway, or a full blown cafe complete with barista, I say “It’s not about the coffee!”.

The coffee is just the “tool” that provides the WELCOME. Having a real live person serve the coffee opens up endless opportunities for sharing and caring, real smiles, introductions, information, and a feeling of belonging.

Even the smallest of churches, understaffed and short on volunteers can have a “manned” coffee counter. When a visitor approaches, only two words are needed: “Regular or Decaf”? This can lead to “Have we met before?” “Is this your first time here?” “Here, let me buy you a cup”, “If this is your first time here, I’d be happy to show you around”, “If you’re here by yourself, would you like to sit with me and my family?” If your customer is already part of your church family, the welcome can be a heartfelt “How was your week?”, “Are the kids with you this morning?”, “We’re going to Wednesday Night Supper this week, want to join us?”

But…. if you disagree, and it’s just about getting a “cup o’ Joe”, then just put the coffee on a table with a “SELF SERVE” sign on it just like banks, hospitals and government buildings do. They may be providing the beverage, but they are not “serving” anything. Let the “Best Part of Waking up, be smiles served with your cup”.

Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson

Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”

 

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“Here’s your sign”

“Back-to-School” is almost here. Families in your community are making “new year resolutions”, moving into new school districts, looking for new programs for their children and/or aging parents, small groups to connect with, ministries to provide support… in short they are looking for what you have worked hard to provide. They are looking for “a sign”. Have you given them “a sign”? It’s time to SIGN-UP!

  • Is your building easy to see from the street or hidden from certain angles?  It’s time to put a SIGN-UP, sandwich boards or flags in a visable area.
  • Is it easy for guests to find key rooms, such as the nursery, restrooms, worship center, or Youth department? Decide now to be proactive by using banner stands, wall signs, or ceiling signs for directions.
  • Does your current signage use acronyms or slang terms for direction? Revamp the signage to include an explanation. (BLAST: Bible Learning Adventure STations or SLAM: Student Life in the A.M).
  • Does your parking lot require a certain traffic flow to be effective? Time to increase the number of all-weather sandwich board signs to place around the parking lot.
  • Do you have a designated area as a “WELCOME” Station? If not, consider a portable counter/podium to use on Sunday, then easily remove and store during the week.

photo76

www.displayitatchurch has products that cater to the needs of churches who are proactive in eliminating confusion so that they can focus on ministry.

Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson

Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”

 

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Template for “Children’s Ministry Greeters Needed” Want-Ad.

Children’s Ministry Leaders: Are your “Back-to-School” August/September/October Greeters trained, scheduled and ready to serve? If not, recruitment should begin immediately. Try this template for a “Want Ad” for your bulletin, program or website:

Wanted: Smiling, Approachable, Patient Greeters!
The Children’s Ministry has immediate openings for happy greeters to welcome our new and returning families.  No experience necessary, training will be provided. (However, all applicants must complete and pass a background check). Commitment, Compensation, and Benefits provided upon request. Contact YOUR NAME HERE at YOUR EMAIL ADDRESS to request more details.

More details for a later time:
Commitment: One Sunday a month, 30 minutes before meeting times.
Compensation: The pleasure of knowing you are making a difference in a child’s everlasting life.
Benefits: “Rejoice and be glad, for your reward in heaven is great”. Matthew 5:12
All applicants must be able to:

  • Smile and make children (and their parents) feel important and welcome.
  • Understand and be able to summarize security procedures.
  • distinguish between a nursery baby, a Preschooler and an Elementary-age child.
  • discuss this month’s curriculum (vaguely) and what will be discussed in the classrooms.
  • provide a church map, church literature and church contact information to each family upon request.
  • locate campus buildings to escort visiting families to the appropriate meeting areas.
  • provide details, tools and directions for “Child Pick-up” time after worship service.
  • explain how parents will be notified should the Children’s Ministry area need them to report back.
  • escort the parents to the main Worship Center or an Adult Study Group, while keeping the conversation going with opportunities within the church for each member of this family.

Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson

Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”

 

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Don’t be caught off guard, new families are coming to your church, SOON!

A few years ago, researchers asked Pastors to track attendance and report the six highest attended services of the year. 93% said Easter Sunday has the highest attendance, followed by Christmas (84%), and Mother’s Day at 59%. The 4th highest attendance is on a day they call “other”.

I call “other” Resolution Sunday, and it happens twice a year: the Sunday following New Years (“My New Year’s Resolution is to go back to church”) AND this “other” oft forgotten Sunday, the Sunday before the first day of School. Children’s Directors be prepared. Parents across America are making their Back-To-New-School-Year-Resolutions (“This family is getting back into the routine of going to Church!) so you only have a few days to get your A-Team ready. These families need a church home, and a church that welcomes them. WOW them with God’s Grace and your hospitality.

Join the Displayit at Church Email Mailing list for ministry tips, ideas for creating effective ministry environments and more.  Our monthly email is our chosen vehicle for providing discounts, secret promo codes, special pricing and product information for leaders on the front lines of ministry.

Blessings,
Bev Manson

Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”

 

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Give a “Mystery Visitor” this assignment to gauge if your church is really Welcoming.

Of course you love your church and know everyone is welcome there.  But, do visitors feel the welcome? Are your first-time Visitors NOT returning for a second visit because of some small, correctable distraction?

A tried and true way to get honest, unbiased feedback is to ask a friend (or even better, a friend of a friend of a friend, who won’t worry about hurting your feelings) to act as a “Mystery Visitor”. Provide them with a prepared questionnaire and ask them to complete it immediately after a visit to your church.  Tell them to use each “sense” for it to make “sense”!

Areas of concern:
Sight: Upon entering, was the facility pleasing to you? Was the signage readable? Did the church, parking lot and campus look neat and appealing?
Smell: Was the smell upon entering pleasing? Too much coffee smell, old musty church smell, diaper pail smell in the hallway of the nursery?
Taste: If coffee and doughnuts were offered, was the coffee high quality and hot? Was creamer, sugar and sugar substitute provided? Were the doughnuts fresh and appetizing? If serving coffee and food is not applicable at your church, should it be?
Touch: Were the pew/chairs comfortable and spaced well for leg room and sitting and standing comfortably?
Hearing: Was the music too loud, the sermon volume too low? Did the air conditioner squeak ? Could you hear the shouts of children through the walls or a flushing toilet during prayer?
People: Were the staff and volunteers dressed appropriately and wearing name tags, vests or uniforms to indicate that they are leaders? Were they well trained and informed about current events and ministry locations?
Misc.: Did you feel invisible, unwelcome, or alone during your visit?
Was there anything that kept you distracted or dissatisfied during your visit?

With all the hard work that you put into ministry, don’t lose a soul to what Jesus has to offer because of something that is a mystery. Don’t let feedback be your setback.

Blessings,
Bev Manson
Blessed with the gift of gab and hospitality, Bev served as a staff member for a fast-growing church  for almost a decade. Discovering her talent for helping people step out of their comfort zone, she began recruiting volunteers to serve in Children’s Ministry.  As the church grew, her focus became the influx of visitors and the need to make sure they didn’t get lost in the growth. For this, she developed a full team of trained volunteers to create the “WOW,  from the Street to the Seat”. Her success with this program lead to speaking engagements at churches across North Georgia, prompting a string of WOW experiences!   Now, as Marketing Manager for Displayit at Church, she loves sharing her tips, tricks and ideas, that can make a real difference.  “We’re all on the same team, the Jesus team.  Let’s work together for the greater good!”
 

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